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Patient Information

At our clinic in Lethbridge, we strive to ensure a positive and welcoming veterinary experience for the beloved companions and dedicated owners who visit us.

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What to Expect During Your First Veterinary Visit

1. Arriving at Our Clinic

We request that you arrive 10 minutes early to fill out our New Patient Form or fill it out online in advance.

One of our team members will be sure to greet you upon your arrival, and you will be guided to an exam room and seen as soon as the veterinarian becomes available. We strive to see all clients and companions on time.

2. Curbside Service Option

If your pet has mobility issues, you can request our curbside appointment option for certain services. One of our veterinary team members can meet you outside at your car when you arrive.

This allows us to assess your pet or administer certain medications while your furry friend remains comfortable. We will then continue with care at your vehicle or assist you with bringing your pet inside the clinic.

3. Meet Your Furry Friend's New Veterinarian

You will meet the veterinarian and they will become acquainted with your companion. They will discuss your furry companion's previous medical history and any concerns you have. You are also welcome to ask any questions you may have during this time.

4. Exam, Diagnosis & Treatment

Your pet will now be seen for a physical examination where your veterinarian will look them over from nose to tail. They will then discuss any nutritional concerns they have related to your furry friend and provide dietary advice. Your pet will also have a behavioural evaluation, and if necessary we will offer a referral to a trainer.

Once all aspects of the wellness exam are complete, we will provide you with the next steps or a diagnosis and options for treatment. This will include the creation of a chart outlining your pet's treatment plan. We will keep this information on hand for future visits.

Our Pet Care Philosophy

At Northside Veterinary Clinic, our dedicated team of passionate veterinary professionals and caring support staff share an immense love for all animals. We approach every furry friend as if they were a beloved member of our own family, believing in the importance of providing compassionate care to every companion.

Veterinary Financing

We are proud to offer both Petcard and LendCare as financing options. Both options offer quick and simple online applications.

Insurance Claims

Our team would be happy to help you complete your pet insurance claim. Speak with our support staff today.

Payment Options

Payment in full is expected at the time services are provided or upon discharge of your furry companion. We accept payment by cash, Interac, Visa, Mastercard, and American Express.

Veterinary Clinic FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our frequently asked questions.

  • Should I call ahead to book an appointment?

    Yes, please call us ahead of time to schedule any veterinary care or visits that your pet needs.

    If your pet needs emergency care during our regular business hours, please contact us right away.

    Book Your Next Appointment

  • What is the process for curbside veterinary care?

    During curbside veterinary care, you'll notify us of your arrival by phone. A team member will then speak with you to gather information about your pet's needs. A veterinary assistant or technician will greet your pet at your vehicle or guide you on bringing your pet to the designated area outside the clinic.

    Your pet will undergo a thorough examination, and our team will communicate with you via phone about any necessary treatments or medications. Once you authorize the treatment plan, we'll proceed with diagnostics and treatments as needed. Finally, your pet will be returned to you, and payment can be processed for any services or products provided.

  • What types of animals do you treat?

    We take care of small domestic pets such as cats and dogs, and exotic pets such as rabbits and pocket pets.

  • Do you offer behaviour training?

    Every pet is unique and has their own personality, but occasionally their behaviours may become concerning. During your pet's routine exam, a team member will take a moment to assess their physical and emotional responses. If needed, we will refer your pet to a trainer to develop a behavioural plan specific to your pet's needs.

  • Do you provide nutrition counselling services?

    Based on your dog or cat's age, breed and health, their dietary needs and preferences can change significantly. During your pet's routine wellness exam, we will be pleased to advise you regarding any nutritional needs. We can also help you navigate the various diet options available so that your pet can receive the proper nutrition they need to thrive.

New Patients Welcome

Northside Veterinary Clinic is accepting new patients! Our experienced veterinarians are passionate about the health of Lethbridge companion animals. Get in touch today to schedule an appointment for your furry friend.

Contact Us

(403) 327-3352 Contact